Here are all the ways to contact Assemble

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Chat with us

Chat with us between 9am to 5pm
EST for a 1 hour response time

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Call us

Call us between 9am to 5pm EST
for a 1 hour response time

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Email us

Email us between 9am to 5pm EST
for a 1 hour response time

Additional Information

Office

We are a fully remote company with flexible hubs throughout the US.

FAQ

Are there any upfront recruiting or contract fees?

There are no upfront fees. Once we provide you with a quote, we require an initial deposit to start working with your freelance talent.

What is your freelancer guarantee?

We guarantee all of our freelance talent and their work. If at any time customers are unhappy with their talent, the Customer Success Team will work to make things right and replace the talent at no additional cost to the customer.

What happens if I’m not satisfied with my talent?

While we rigorously screen all applicants to ensure we have the top 3% of freelance talent, we understand that not every freelancer will be a perfect fit. For this reason, we guarantee all our talent and their work. If at any time customers are unhappy with their talent, the Customer Success Team will work to make things right and replace the talent at no additional cost to the customer.

How is Assemble different?

Many organizations are faced with the issue of finding reliable talent and other in-demand talents. At Assemble, we use advanced technologies and a rigorous vetting process to match top flexible talent. Typically, in almost all cases, we can match freelance talent within 1-3 weeks, and 98% of our customers hire the first freelancer we introduce.

We thoroughly vet every applicant to ensure we only match the top 3% of flexible talent with customers. You’ll work with top business, marketing, sales, design, finance, and technology freelancers on-demand.

How do you vet your flexible talent?

Our vetting process allows us to guarantee our flexible talent and their work. All applicants are required to undergo an extensive screening process that measures emotional intelligence, domain expertise, industry experience, and professional skills. To ensure every freelancer meets our standards, the process typically takes 2-5 weeks.

Where are your freelancers located?

Currently, we have freelancers in over 100 countries, most being located in the US.

Can I bring Assemble freelancers on-site?

If this is a requirement, we can work with you to coordinate relocating a freelancer or team to your location for a specified period of time.

If there isn’t a freelancer currently available to fulfill the requirements of my work request, how long should I expect to wait for the right freelancer?

It can take up to three weeks to find, vet, and match the perfect freelancer for your work request. We understand your immediate needs, but our focus is on quality. At Assemble, even if we feel we have the right freelancer, we will not match them until we are 100% confident in their ability to deliver. Assemble’s vetting process is the most important reason we’re able to guarantee our freelance talent and have one of the largest networks of top freelancers in the world.

What happens if a freelancer is unavailable for the days or times they are scheduled to work with me?

We will go the extra mile to make sure this doesn’t happen. At Assemble, we completely understand dependability is a top priority. We take measures to ensure that availability and reliability is a top priority for our freelancers. However, in the unlikely circumstance that such a situation arises, we will match a new freelancer and credit you the time.

Can I hire a full-time worker from Assemble and bring him/her into our company?

For the most part, yes. We will work with you to fully understand your specific requirements so that we can establish a mutually beneficial arrangement.

Do you offer vetting, and testing to help us hire flexible talent outside of the Assemble network?

This is not something we offer at this time, but we do plan to offer this in the future.

Who owns the legal rights to the work created by Assemble freelancers?

The customer. Assemble’s focus is on providing world-class freelancers to the customers who want to work with them – not intellectual property. Our contracts provide that all work created by Assemble freelancers is the property of the customer, not Assemble or the freelancer.

How do we ensure that our IP is protected?

Assemble enters into work agreements with every member of our freelance network. Through these agreements, Assemble obtains exclusive ownership of the work created by the Assemble freelancer that works with you. We then provide you with the intellectual property for the work that the Assemble freelancer creates for you under our client agreement. This clean, simple, pass-through arrangement has worked well for our customers for many years. However, if you would like the freelancer to enter into a direct agreement with you to effect the direct transfer of IP property, we can work with you to ensure that your needs are met.

How much does Assemble cost?

Because we have freelancers all over the world, pricing can vary across several factors. We will work with you to find the right price point for your work request. Typically, engagement pricing falls between $50-$250/hr depending on domain, industry, experience, and customer expectations.

How often will I be charged? How are payments and invoices handled?

For projects, we invoice typically invoice 50/50 or 33/33/33. For flexible talent, we invoice bi-weekly, though there is some flexibility if needed.

What methods of payment do you accept?

We currently accept all major credit cards, ACH, bank wires, and PayPal.

How do I communicate with my freelancer?

We offer multiple ways to communicate with your freelancers. 1) Email 2) Slack or messaging application 3) Assemble Platform.

To message with the Assemble platform: a) Log in to Assemble by going to our website www.hireassemble.com; b) Click on the “Request” button in the upper right-hand corner; c) Click on the specific work request (AWR-#);  and, d) Type your message into the comment box. Your freelancer will receive the message and get right back to you.

How do I rate my freelancers and experience?

At the end of a project or at bi-weekly billings, you will be emailed a form to rate your freelancers and overall experience with Assemble. We encourage you to be open and honest as we use this data to give feedback and improve the Assemble experience.

Hire flexible talent on-demand